Account Manager - Goo-eez

Our Client

Goo-eez designs innovative and practical products for dogs, particularly protective boots, accessories, and cleanliness solutions.

About the Role

The Account Manager grows current customer base and creates new relationships with small and medium size customers, manages the overall strategic planning and forecasting of customers and coordinates the everyday sales operations nationally and internationally.

• The principal objective of this position is to develop and help manage all sales activities in the national and international markets to obtain profitable and sustainable growth.
• Assigned to key distributors, direct and on-line retailers the AM is responsible for achieving sales quota and assigned strategic account objectives.
• The AM represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
• The AM leads in terms of planning and forecasting, organization of data and coordination of sales meeting and shows.

Responsibilities

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers' expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Supports the preparation and management of annual sales and expense budgets.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Helps to manage all price policy modifications, sales conditions, and special client agreements.
• Manages the annual trade shows, including merchandising and samples, set up and overall planning and execution.
• Helps to lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

Accountability and Performance Mesures

• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account planning and forecasts that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.

Organizational Alignment

• The AM reports to the VP Sales & Marketing.
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
• Closely coordinates company executive involvement with customer management.
• Works closely with Customer Service Manager to ensure customer satisfaction and problem resolution.
• This position may have direct report staff assigned to support responsibilities in specific customers.

Work Experience, Skill and Qualifications

• Bachelor’s degree in business management, Commerce or Marketing; DEC is acceptable.
• Perfect English oral and written skills. Good French oral skills. Good French written skills a plus.
• Excellent in Excel, Word, Outlook. PowerPoint is a plus.
• Ability to plan and forecast.
• Strong operational problem solving and analytical skills in a time sensitive, quality oriented and pressured work environment.
• Excellent oral and written communication skills.
• Demonstrated ability to multi-task as well as to delegate with efficiency.
• Minimum of 3-5 years of strategic sales experience in a business-to-business sales environment.
• Apparel/accessories and fashion background a plus.

Job Challenges

• Newly created position so processes need to be coordinated and organized.
• Business development in different countries and create link to open accounts.
• Ensure proper representation in global trade shows of key brands.
• Need to build credibility with the senior teams and support them in all BD needs.
• Ensure smooth communications between sales and all departments in particular customer service and planning.
• Trade marketing: manage numerous promotions simultaneously and provide marketing material for the retail environment working with the marketing and design teams.

Core Competencies

• Team player
• Stress management
• Rigor/Energy
• Organized
• Versatile
• Business development

Interview Process

1. First interview with the recruiter from Glasford International Canada.
2. Second interview with the CEO and COO.
3. Third interview with the sales director.