Director of Operations

Our Client

Our client operates in the maritime and land transportation sector.

Position Responsibilities

Main Responsibilities

Operations Management

• Plan and allocate resources, such as staffing, equipment, and space, according to operational needs and demand forecasts.
• With the support of the team, plan and oversee all site operations according to operational requirements.
• Implement and monitor strategies established in line with the business plan, in support of the General Manager.
• Coordinate with other departments, such as Finance, Human Resources, and Sales, to ensure smooth and efficient operations.
• Maintain communication with Seaway authorities, port administration, and any other relevant external parties. This includes matters such as storage or transportation of hazardous materials, in compliance with the International Ship and Port Facility Security (ISPS) Code.
• Align operational objectives and activities with the company’s vision, mission, and values.
• Build relationships with all employees to increase efficiency and responsiveness in current operations, and help define new operational strategies, working with the General Manager and HR team.
• Guide and coach staff under your responsibility to achieve established operational goals.
• Ensure the application of the collective agreement and manage disciplinary cases.
• Define individual objectives for teams and employees, ensuring they align with company directions, challenges, and objectives. Act as a leader and ambassador of the company’s values.

Equipment Management and Optimization

• Work with the Mechanical Workshop Manager to identify repair, maintenance, and modification needs for equipment based on operational requirements.
• Coordinate and optimize the allocation, use, and maintenance of equipment and fleet vehicles, and monitor and analyze fleet performance, costs, and efficiency.
• Develop and implement strategies to improve fleet productivity, reliability, and safety.

Quality, Health & Safety, and Environmental Management

• Ensure compliance with health, safety, and environmental procedures, rules, and guidelines.
• Ensure compliance with all applicable laws, regulations, standards, and best practices in the handling sector regarding health, safety, and the environment.
• Conduct regular audits and inspections to ensure adherence to quality, safety, and environmental standards.
• Monitor key performance indicators such as productivity, efficiency, quality, and safety.
• Implement corrective actions or improvement plans as needed, including follow-up on incident investigations.

Financial Management

• Develop and monitor operational budgets covering aspects such as equipment acquisition, material resources, repair and maintenance operations, and staffing requirements (including crew size and composition per vessel, etc.).
• Ensure operations under your supervision comply with contractual agreements established with clients and other stakeholders involved in the various activities. Provide recommendations for potential modifications when necessary.

Committees

• Management Committee
• Health, Safety & Environment Committee

Education, Experience, and Required Skills

• University degree in a relevant field (administration, logistics, project management, etc.) or relevant maritime industry training with appropriate experience.
• Minimum of five years’ experience as a manager.
• Proven ability to lead and manage a multidisciplinary team (management and unionized staff).
• Significant professional experience in operations, logistics, or transportation management.
• Strong project management skills, including setting schedules and work planning.
• Ability to work under pressure in a dynamic and constantly evolving environment.
• Availability.
• Proficiency in MS Office software.
• Bilingual in French and English, both spoken and written.

The ideal candidate is passionate and demonstrates impeccable judgment. They can analyze and synthesize information effectively, making quick decisions. Their problem-solving skills are exemplary. They excel in communication, motivation, and persuasion, while remaining attentive to their team members and fostering collaboration. They are a naturally adaptable and versatile leader with excellent interpersonal skills. They demonstrate rigor in meeting deadlines and applying procedures. Their interest and expertise in continuous improvement, quality management, and implementation of operational standards are noteworthy.

They uphold the values of ethics, honesty, and integrity as defined in the client’s Code of Ethics and Conduct. In addition to being a strong advocate of the company’s values and culture, they embody the principle of “total quality in everything we do and everything we are, both as an entity and as individuals” and “always being proud of what we do in order to always be proud of who we are.”

Position Challenges

• Establish oneself as a credible leader through a clear vision, hands-on engagement, and the ability to mobilize employees.
• Take a strategic approach to operations and human resources management to align organizational and operational objectives.
• Implement a structure that promotes process optimization and overall performance.
• Adapt quickly to the pace and challenges in a growth context.

Desired Behavioral Competencies

• Self-awareness
• Analytical depth
• Dynamism
• Stress resilience
• Active listening
• Rigor

Proposed Interview Process

• First interview with Glasford International Canada’s recruitment team.
• Second interview with the executive committee.
• Third interview to be determined.